Soft Reactivation
When a customer goes 30 days without activity in your store, the AI writes to them with a product they like.
No card to get started
Hi, Martín, here's a simple idea for these days. The White Tee is a basic that goes with everything, day or night.
Bruma · bruma.example
The Trail Backpack has room for everything on your next trip, with pockets close at hand 🎒
It writes once 30 days pass without them viewing, adding, buying or writing to you. If they come back, it doesn't.
It features one of the products they like, with a button to its page. It never says they were away.
On WhatsApp, SMS, Instagram, push or email, in the daytime, and no more than one message a week per customer.
If you assign a coupon, the message offers it only for the featured product. Without one, it mentions no discount.
From their last visit to the purchase, it all stays in your Inbox.
Valentina views the Travel Duffel and doesn't come back to your store.
No views, cart adds, purchases or messages. If she comes back first, the Playbook doesn't write.
In the daytime, on the channel that reaches her best, with a featured product and a button to its page.
The sale lands in the Playbook's report, with the attributed revenue and the reactivation rate.
Choose the channels, the audience, the coupon and the tone. Then turn it on.
The Playbook uses the catalog and the activity your store shares with Hellotext. Connect your eCommerce in minutes with our setup assistant.
Available from the Grow plan, with 25 eCommerce Playbooks. See plans
FAQ
It's the Playbook that writes to whoever goes 30 days without showing up in your store, with an AI message about products they like.
Whoever reaches 30 days without viewing products, adding to the cart, buying or writing to you while the Playbook is on, before 90 days. They don't need to have bought before.
Up to 10 products for sale based on what they like, or your store's, with one featured. On SMS and push, only the featured one.
In the first daytime window of your store's time zone after the 30 days. If they come back first, it isn't sent.
After 90 days, Dormant Revival can write to them, from the Pro plan.
One a week from this Playbook, and up to three a week across all your proactive Playbooks.
Yes, with a Hellotext coupon, which the message offers only for the featured product. Your store's promotions and AI discounts apply to a cart, and this Playbook writes about products.
Its report shows the attributed revenue, the reactivation rate, the revenue recovered and the time until they come back.
It's available from the Grow plan, which includes 25 eCommerce Playbooks.
Help Center
How to choose its channels, its audience, its discount and its tone, and how to review its messages before turning it on.
Connect your store and turn on Soft Reactivation. No card needed to start.
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