Unified inbox
WhatsApp, Instagram, Messenger, webchat, SMS and email in one place. The AI answers and hands your team whatever needs a person.
No card to get started
Trusted by companies across industries
One inbox for your whole team
Channels, AI, assignment, response times and each customer's history, on one screen.
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Every channel, one thread per customer
WhatsApp, Instagram, Messenger, webchat, SMS and email land in the same Inbox. If a customer writes on your webchat and then on WhatsApp, it stays one conversation.
Email from the Pro plan. Several WhatsApp lines, depending on your plan.
See every channel -
The AI answers, and your team sees it all
The AI's conversations sit in the same inbox as your team's. When a person is needed, the AI hands the conversation over with a summary, so your customer never repeats a thing.
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Your whole team on one WhatsApp
Several people answer the same number, and every conversation has an owner. With private notes and @mentions, your team works it out without the customer seeing.
Adding people to your team starts on the Small plan.
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Every conversation reaches the right person
The Inbox assigns each conversation to someone who is online and has room; if nobody is, it waits in a queue. Set up teams like Sales or After-sales, and transfer to someone else when needed.
Teams from the Grow plan. Conversation limits per person from the Pro plan.
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Reply on time
Set a response time per channel. The Inbox flags each conversation at risk or delayed, and the inbox count changes color so nobody is left waiting.
From the Pro plan. Only your business hours count.
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The whole customer, in view
Beside each conversation you see the customer's profile, orders, cart, the products and pages they viewed, and your team's notes.
What your team uses every day
The small tools that keep each conversation in order.
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Labels and filters
Label conversations and filter by state, person or label.
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Snooze
Pause a conversation and get reminded at the time you pick.
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Private notes
Write notes and mention your team with @, without the customer seeing them.
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Voice-note transcription
Read the voice notes customers send you as text.
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Bulk actions
Assign, close or reopen several conversations at once.
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Templates
Pick a WhatsApp conversation back up with your templates.
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Browser notifications
Tells you when a message arrives, someone mentions you or a conversation is assigned to you.
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Playbook automations
Assign, label or close conversations with the Assignment step of your Playbooks.
From the Small plan.
Measure your team and your AI
How much the AI resolves and how much your team does, whether they reply on time and who has customers waiting, in the app's reports.
Teams that serve better with Hellotext
“Hellotext improved our service, made bulk campaigns easy and delivered excellent sales results.”
“With Hellotext, we run campaigns quickly, improve segmentation and get closer to our customers.”
“With Hellotext, we automate campaigns and recover abandoned carts to generate measurable sales.”
“With Hellotext, we centralize customer support and use automation to handle inquiries and close sales 24/7.”
“Hellotext is more than a provider: a partner that brings us closer to our customers.”
“Hellotext let us automate campaigns, send personalized messages and manage our customers with ease.”
“Thanks to Hellotext and its QR codes, we simplified data capture and WhatsApp campaigns.”
FAQ
Frequently asked questions
What is an omnichannel inbox?
It's one inbox where your team handles every channel in one place. In Hellotext, WhatsApp, Instagram, Messenger, webchat, SMS and email arrive together, with one thread per customer.
Can several people answer the same WhatsApp?
Yes. Your team replies from the same number and every conversation has an owner. Adding people starts on the Small plan, and depending on your plan you can also connect several WhatsApp lines.
How does the AI hand a conversation to my team?
When a person is needed, the AI hands the conversation to whoever you chose, to a team or to someone online with room, and leaves a summary in the conversation.
How are conversations distributed?
The Inbox assigns each one to someone who is online and has room, and if nobody is, it waits in a queue. You can also assign them by hand or with your Playbooks.
Can I measure response times?
Yes, from the Pro plan. You set a time per channel, the Inbox flags conversations at risk, and the service quality report shows how often it's met.
Do I need a card to start?
No. You create your account for free, with no card.
Your team and your channels, in one inbox
Create your free account, no card needed.
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