Bruma
Do you ship nationwide?
Yes! We deliver nationwide in 2 to 4 business days. Shipping is free over USD 50 🚚
Instant Answers
The AI answers about shipping, payments, returns and hours from your documents, even when your team is offline.
No card to get started
Compatible with
Bruma
Can I pay in installments?
Yes, up to 6 interest-free installments by credit card 💳 We also take bank transfers.
Bruma
Do the sneakers have a warranty?
Yes, 6 months against manufacturing defects. Here's how to claim it 👇
See warranty
What it answers for your store
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Answers from your documents
Upload your policies and FAQs as PDF, Word, Excel or text files, and it answers with what they say.
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Answers where they write
On WhatsApp, Instagram, Messenger, your webchat and Mercado Libre, even when your team is offline.
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It doesn't make things up
If your documents don't answer it, it says so and hands the conversation to your team.
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In your customer's language
It replies in the language they write in, and in Spanish, with each country's form of address.
The right Playbook for every question
In one conversation, each question is answered by the Playbook that knows how. And what needs a person reaches your team.
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Answers from your documents
Instant Answers replies with what your policies say, in your customer's language.
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The supervisor picks the Playbook
It reads the intent of every message. A question about a product goes to the Smart Recommender, if you have it on.
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Your team takes what needs a person
It says so and hands the conversation to the person or team you choose, who follows it from the Inbox.
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It all stays in your Inbox
You see every AI conversation and reply whenever you want. When you do, the AI pauses for that customer.
Set up in minutes
Upload your documents, choose the channels and who it hands off to. Then turn it on.
Works with your eCommerce
The Playbook answers from your documents on WhatsApp, Instagram, Messenger, your webchat and Mercado Libre. Connect your eCommerce in minutes with our setup assistant.
Available from the Small plan, with 8 eCommerce Playbooks. See plans
FAQ
Frequently asked questions
What is Instant Answers?
It's the Playbook that answers questions about your store with what your documents say: shipping, payments, returns, warranties, hours and locations. What needs a person, it passes to your team.
Where do its answers come from?
From the documents you upload to the Playbook, such as your policies and FAQs, as PDF, Word, Excel, CSV or text files of up to 20 MB each. It searches them every time it answers. From the Pro plan, you can also write it your own instructions.
What doesn't it answer?
It doesn't check stock or prices, recommend products or track orders: Smart Recommender and Order-Update Delight do that. It doesn't process returns or exchanges either: it explains how to request them and hands the conversation off.
What if it doesn't know the answer?
If your documents don't confirm it, it says so. It can ask one question to understand better and, if that isn't enough, it passes the conversation to another Playbook that can solve it or to your team. If your customer asks for a person, it hands off right away.
Does it answer outside my team's hours?
Yes. With the default settings, the AI takes the conversation when no one on your team is online. You can also choose for the AI to always answer first and hand off when needed. When someone on your team replies, the AI pauses for that customer.
Which channels does it answer on?
On WhatsApp, Instagram, Messenger, your website's webchat and Mercado Libre's after-sales messages, the last only in Colombia and Uruguay.
Which language does it answer in?
In the language of your customer's latest message. In Spanish, it uses each country's form of address.
Does it check what it answers?
Yes. Before it goes out, every answer is reviewed, and if it goes beyond what the Playbook covers or isn't backed by your documents, it's written again.
How do I know how much it solves?
From the Pro plan, the Service quality report shows the AI resolution rate, the conversations the AI solved without passing them to your team.
Which plan includes it?
It's available from the Small plan, which includes 8 eCommerce Playbooks.
Learn more
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Help Center
The Instant Answers Playbook
How to upload your documents, choose its channels and when it hands off to your team.
Answer at any hour, starting today.
Upload your documents and turn on Instant Answers. No card needed to start.
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