Hi, I'm looking for magnesium. Which formats do you have?
Smart Recommender
Sell more on webchat, WhatsApp, Instagram and Messenger: AI searches your catalog, shows products and answers questions.
No card to get started
Compatible with
Only Natural
Online
Hi Lucía! We have Only Natural Magnesium Citrate in capsules (100 count) and as a powder (200 g).
Only Natural Magnesium Citrate
View item
Powered byHellotext
Prochampions
Online
Do you have these shoes?
Yes, Andrés! Those are our running shoes. Here they are.
View item
Powered byHellotext
Rimax
Online
Hi, I'm looking for a dining set for 4 for my patio.
Hi Laura! I recommend the Mia dining set: the Barú table and 4 Mia chairs.
Mia dining set
View the set
Powered byHellotext
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Store connected
- Catalog in sync
Off
On!
Bought!
Bought!
Bought!
Brands already recommending with AI
7 in 10 consumers expect personalized interactions
McKinsey consumer survey, 2021.
That's why we built it differently
Finds products from a photo
It searches your catalog by name, category or need, and by photo when image search is on.
Answers from your catalog
It answers formats, sizes, uses and availability with your catalog's data and your policies, without making things up.
Adds items that go together
It suggests sets of products that complement each other and shares the link to buy them.
Hands off, keeps the sale
When a question needs a person, such as a delivery to confirm, it passes the conversation to your team.
The right Playbook for every question
In one conversation, each question is answered by the Playbook that knows how. And what needs a person reaches your team.
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Recommends from your catalog
The Smart Recommender searches your catalog and answers with the products that suit each customer.
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The supervisor picks the Playbook
It reads the intent of every message. A question about shipping or policies goes to Instant Answers, if you have it on.
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Your team takes what needs a person
It says so and hands the conversation to the person or team you choose, who follows it from the Inbox.
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It all stays in your Inbox
You see every AI conversation and reply whenever you want. When you do, the AI pauses for that customer.
How it recommends in every conversation
9 conversations
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Rimax OnlineHi, I'm looking for a dining set for 4 for my patio. I'm in Medellín.Hi Laura! I recommend the Mia dining set: the Barú table and 4 Mia chairs. It ships to Medellín.
Mia dining setView itemPowered byHellotext
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Only Natural OnlineHi, I'm looking for magnesium. Which formats do you have?Hi Lucía! We have Only Natural Magnesium Citrate in capsules (100 count) and as a powder (200 g).
Only Natural Magnesium CitrateView itemPowered byHellotext
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Prochampions Online
Do you have these shoes?Yes, Andrés! Those are our running shoes. What size do you wear, so I can check the stock?View itemPowered byHellotext
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Rimax WhatsApp
Laundry organizer setView item -
Prochampions Active nowToday 10:24
Sports teeView item -
Prochampions Active nowToday 10:24
Running shoesView item
Sports teeView item
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Prochampions OnlineWhat's the difference between the Trail Pack backpack and the training bag?The Trail Pack is light and fits a bottle and a change of clothes. The training bag has a separate pocket for your shoes, so your clean clothes stay apart.
Trail Pack backpackView item
Training bagView itemPowered byHellotext -
Only Natural WhatsApp
Only Natural Magnesium CitrateView item
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Rimax OnlinePowered byHellotext
In your store, with your webchat
In your site's webchat, Smart Recommender searches your catalog and shows products while your customers browse.
Every recommendation, measured
The Playbook report shows its conversion, the revenue it brought, with which products and how long each purchase takes.
+29% vs previous
+9% vs previous
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Dry Fit Tee
$3.7K
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Aero Run
$1.3K
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Trail Pack Black
$1.3K
+13% vs previous
+3% vs previous
What the teams using it say
“We want to be there when the customer is ready to buy, with a useful recommendation…”
“We want customers to find a relevant option and know clearly how to buy it.”
“The most profitable campaign is not the biggest one, but the most personalized one.”
Works with your eCommerce
The Playbook recommends from the catalog your store shares with Hellotext. Connect your eCommerce in minutes with our setup assistant.
Available from the Small plan, with 8 eCommerce Playbooks. See plans
FAQ
Worth knowing before you turn it on.
What is an AI product recommender?
An assistant that helps your customers find and choose products in the conversation: it understands what they want, searches your catalog and shows them the options that fit, with their details.
How does it find the products?
It searches your catalog by name, category, attributes or needs, and by photo when image search is available. It recommends with product cards or links when the channel allows it.
Which channels does it answer on?
Your site chat, WhatsApp, Instagram and Messenger, and SMS where available. It can answer on all your incoming channels or only on the ones you choose.
What does it need to start?
Your catalog or eCommerce connected, with up-to-date names, descriptions, images, prices and stock; your channels ready; and your policies, payment and shipping details loaded so it can answer with them.
Can it take orders or payments?
No. It explains how to buy and pay, but it doesn't create orders, reserve products or process payments.
Can it offer discounts?
Yes, within your limits: it can combine your store's offers with AI incentives of up to 5%, 10%, 15% or 20%, use only your promotions, use a coupon created in Hellotext or offer no discount. It doesn't make offers up: writing one in its instructions doesn't create a coupon.
What does it do when it doesn't have the answer?
It asks a question to better understand what the customer wants, or hands the conversation to a person or team at your store. It doesn't make up links, prices, discounts or availability.
Does it also handle orders and complaints?
It doesn't handle order status, complaints, refunds or cancellations. In those cases it hands off to your team or to the Playbook that handles them.
How do I measure its results?
The Playbook report shows conversion, attributed revenue and revenue per trigger, average order value, time to purchase and a products breakdown.
Which plan includes it?
It's available from the Small plan, which includes 8 eCommerce Playbooks.
Learn more
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Help Center
The Smart Recommender Playbook
What it needs before launch, what you can set up and how to test it.
Start recommending with AI today.
Connect your store and turn on Smart Recommender. No card needed to start.
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