Better service
Answer shipping, order and exchange questions at any hour, and pass your team what needs a person.
No card to get started
Trusted by companies across industries
Three service Playbooks on WhatsApp, at any hour.
Illustrative conversations from Bruma, a fictional store. Sample products, prices and orders. Actions do not send messages or place purchases.
The same questions arrive again and again, and every answer takes time.
The customer asks, waits and grows impatient.
Shipping, orders and exchanges, every day.
Every sale brings questions someone has to answer.
Service Playbooks answer what they know and pass the rest to your team.
It reads what each customer needs when they write to you.
Martín asks where his order is.
It answers with your policies and your store, and passes your team what needs a person.
It tells him his order arrives Thursday.
When the conversation closes, CSAT Pulse asks whether they were satisfied.
Martín says yes.
Shipping, orders, exchanges, cancellations and surveys, on each customer's channel. Open one to see how it works.
The Service quality report shows how each conversation gets resolved and whether the customer was satisfied.
FAQ
No. It answers what your policies and your store allow, and passes your team what needs a person.
It hands the conversation to the person or team you choose in Escalation, who follows it from your Inbox.
Yes. Service Playbooks answer at any hour on the channels you've connected.
24/7 Answers, Order Tracking, the Return & Exchange Helper, the Order Cancellation Assistant, CSAT Pulse, the Review & UGC Builder and NPS Pulse.
CSAT Pulse asks when each conversation closes, and the Service quality report shows the CSAT of your AI agents and of your team.
“With Hellotext, we centralize customer support and use automation to handle inquiries and close sales 24/7.”
“Hellotext improved our service, made bulk campaigns easy and delivered excellent sales results.”
Connect your channels and turn on your service Playbooks. No card needed to start.
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