On a scale from 1 to 10, how likely are you to recommend us to a friend or colleague?
10
NPS Pulse
Seven days after each delivery, it asks from 1 to 10 how likely they are to recommend you. They answer with a tap.
No card to get started
Compatible with
Bruma
On a scale from 1 to 10, how likely are you to recommend us to a friend or colleague?
8
Bruma
On a scale from 1 to 10, how likely are you to recommend us to a friend or colleague?
9
Bruma
On a scale from 1 to 10, how likely are you to recommend us to a friend or colleague?
10
What it does for your store
-
A week after the delivery
It asks 7 days after they receive their order, by day, and each customer no more than once every 90 days.
-
From 1 to 10, in one tap
One question with buttons from 10 to 1, in your words. They can also answer by typing the number.
-
On the channel they have
It asks on the first channel the customer has. On WhatsApp, with a template Meta approves.
-
You choose who it asks
All your customers, or only the segments and lists you choose. You can also exclude some.
How each customer answers
From the delivery to their answer, it all stays in your Inbox.
-
Their order arrives
Your store tells Hellotext that Valentina's order was delivered.
-
A week later, it asks
By day, on the channel they have, with your question and its buttons from 10 to 1.
-
And they answer with a tap
Their answer stays in the conversation, in your Inbox, and it won't ask them again for 90 days.
Set up in minutes
Choose the channels, your question and the audience. Then turn it on.
Works with your eCommerce
It asks when your store tells Hellotext that an order was delivered. Connect your eCommerce in minutes with our setup assistant.
Available from the Pro plan, with 38 eCommerce Playbooks. See plans
FAQ
Frequently asked questions
What is NPS Pulse?
It's the Playbook that, 7 days after each delivery, asks the customer from 1 to 10 how likely they are to recommend you.
When does it ask?
Seven days after your store marks the order as delivered, by day and never to anyone who unsubscribed. Each customer, no more than once every 90 days.
Can I change the question?
Yes. You write the question and can add a footer, an attachment and tags. The buttons from 10 to 1 are fixed.
What happens when they answer?
Their answer stays in the conversation and the Playbook sends nothing else: no other question and no thank-you. Only their first answer counts.
Where do I see the answers?
In each customer's conversation, in your Inbox. The Playbook has no report with the NPS.
Which channels does it ask on?
On the first channel the customer has, such as WhatsApp, SMS, Instagram, or your webchat while their conversation is open. On WhatsApp, the question goes through Meta's approval.
Does it use AI?
No. It sends your question as you write it.
Which plan includes it?
It's available from the Pro plan, which includes 38 eCommerce Playbooks.
Learn more
-
Help Center
NPS Pulse
How to choose its channels, write its question and choose who it asks.
Ask every customer if they would recommend you.
Connect your store and turn on NPS Pulse. No card needed to start.
Vale, your Crocs are back 💜
Crocs
to me
Your size is back!
Vale, your mauve Classic Clogs are back in your size. Made for you!
You’re receiving this because you signed up for our emails.Unsubscribe
Funky Fish
Funky Fish
Cami, your Revive Eye Serum is running low. Keep your routine going.
Restock now
Freeport
✓Resolved without an agent
Sofi, 👟 your New Balance U 9060 are still in the cart. ⚠️ Only 2 pairs remain in your size. Get them before they sell out.
New Balance U 9060 Men
$849,900
Complete purchase
New Balance W 327 Women
$529,900
Complete purchase
Yes, I’ll take them 🙌
Stop receiving these
ProChampions
✓Resolved without an agent
Nico, 👕 Adidas Adi365: 🚨 only 1 shirt remains in your size. Take another look before it sells out.
Adidas Adi365 Climacool Shirt
$179,950
Purchase now
I’ll take the Adi365 🙏
Stop receiving these
Start for free
No card to get started