Were you satisfied with the help?
👍 Yes👎 No
👍 Yes
Thanks for your feedback! What could we do even better? Your response helps us improve.
CSAT Pulse
When each conversation closes, it asks whether the customer was satisfied. If they say no, it goes to your team.
No card to get started
Compatible with
Bruma
Were you satisfied with the help?
👍 Yes👎 No
👎 No
We're sorry the support didn't meet your expectations. What went wrong? Your response helps us improve.
Bruma
Were you satisfied with the help?
👍 Yes👎 No
👍 Yes
Thanks for your feedback! What could we do even better? Your response helps us improve.
Bruma
Were you satisfied with the help?
👍 Yes👎 No
👍 Yes
Thanks for your feedback! What could we do even better? Your response helps us improve.
What it does for your store
-
Right when the help ends
It asks as soon as your team closes the conversation or the AI resolves it, on the same channel. Once every 14 days.
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Yes or no, in one tap
One question with two buttons, in your words. By default, “Were you satisfied with the help?”.
-
On the same channel
It asks on the channel and number the customer wrote to you on, with its buttons.
-
A no, to your team
If they say no, it asks what went wrong and passes the conversation to the person or team you choose.
How each customer answers
From the question to your team's reply, it all stays in your Inbox.
-
The help ends
Instant Answers answers Valentina's question and the AI marks the conversation resolved.
-
It asks right away
On the same channel, with your question and its Yes and No buttons.
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Valentina says no
It asks what went wrong, with the reasons in your reply, and passes the conversation to your team.
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And your team follows up
Laura sees the reason in the conversation and follows up from the Inbox.
Set up in minutes
Choose the channels, your question and its replies, the audience and who it hands off to. Then turn it on.
Works with your Inbox
It asks when your Inbox's conversations close, the ones the AI resolves and the ones your team handles. Its results are in the Service quality report.
Available from the Pro plan, with 38 eCommerce Playbooks. See plans
FAQ
Frequently asked questions
What is CSAT Pulse?
It's the Playbook that, when each support conversation ends, asks the customer whether they were satisfied, with a yes or a no.
When does it ask?
As soon as your team or an automation closes the conversation, or the AI resolves it, if the customer wrote in it. Once per conversation, and no more than once every 14 days per customer.
Can I change the question?
Yes. You write the question and the replies for a yes and for a no, with its reasons. The Yes and No buttons are fixed.
What happens if they say no?
It asks what went wrong, with the reasons in your reply, and passes the conversation to the person or team in Escalation.
And if they say yes?
It thanks them with your reply for a yes, and the conversation stays closed.
Where do I see the results?
In the Service quality report: the AI Agents CSAT and the Teammates CSAT, each the yeses over the answers, over time.
Which channels does it ask on?
On the channel and number the customer wrote to you on, with buttons, such as WhatsApp, Instagram, Messenger or your webchat.
Does it use AI?
Not to ask or to reply, which it does with your texts. It asks both in the conversations the AI resolves and in the ones your team handles.
Which plan includes it?
It's available from the Pro plan, which includes 38 eCommerce Playbooks.
Learn more
-
Help Center
CSAT Pulse
How to choose its channels, write its question and its replies, and choose its audience and who it hands off to.
Measure the satisfaction of every conversation.
Connect your channels and turn on CSAT Pulse. No card needed to start.
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