Do you ship to Medellín?
Yes! It arrives in 2 to 4 business days, and shipping is free from $150.
AI answers your customers' direct messages at any hour. It shows them products from your catalog, tracks their orders and answers their questions, and your team steps in when it's needed.
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Compatible with
I'm looking for a backpack for the mountains
I'd go with the Trail Backpack, light and with room for everything 👇
Trail Backpack
Shop Now
Do you have the Bruma Run Night in a 38?
Yes, we have them in a 38! Here are your options 👇
Bruma Run Night
Shop Now
Illustrative direct messages from Bruma, a fictional store, on Instagram, with sample products.
Trusted by companies across industries
What a DM that sells looks like.
Customers write to you on Instagram at any hour, and AI answers with products from your catalog, all the way to the sale.
Today 9:40 PM
Do you have these in a 38?
Yes, Ana! They're the Bruma Run Night and we have them in a 38. Here are the Bruma Run too 👇Yes, Ana! They're the Bruma Run Night and we have them in a 38. Here are the Bruma Run too 👇
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Bruma Run Night
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Bruma Run
Can I talk to someone at the store?
AI handed the conversation to Sofía, on your team
Instagram is on every Hellotext plan and connects with Instagram's own login, no Facebook Page needed.
Everything that happens in your DMs.
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B brumaSponsored
The Trail Backpack, ready for the mountains
Send messageIs it still available?
Yes! The Trail Backpack from the ad comes in black and in green. Want to see both?
From your ads
If someone writes to you from an Instagram ad, AI reads the ad they saw and answers with it in mind.
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Replied to your story
Do you have it in M? 😍
Yes, it's in M! Here's the link to buy it.
Replies to your stories
When someone replies to one of your stories, the reply reaches the Inbox with the story, and the conversation goes on by DM.
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Where's my order 1042?
It shipped today and arrives Thursday 🚚
Track itWhere's my order?
AI finds the order by its number or its tracking number and answers with its status and a button to the tracking.
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Your team, in the same Inbox
DMs arrive next to your WhatsApp and website chat conversations, and what you answer from the Instagram app shows there too.
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Ana's last message 24 h to answerCampaigns
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Instagram is for conversations
Instagram lets you answer within 24 hours of the customer's last message. Campaigns to your whole base go out by WhatsApp, SMS and email.
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- Sent3,420
- Delivered3,398
- Clicks812
Measure what Instagram sells
Messages sent, delivered and received, clicks and attributed sales, in the Instagram row of your channel reports.
Instagram, ready in three steps.
- 1
Connect your Instagram
Log in with your store's Instagram account, no Facebook Page needed.
- 2
Connect your store
Bring your catalog and orders from Shopify, VTEX, WooCommerce and other platforms, to recommend products and track orders.
- 3
Turn on your Playbooks
Pick the ones that answer on Instagram and let AI handle your DMs. Your team steps in from the Inbox.
FAQ
Before you connect your Instagram.
What do I need to connect it?
Your store's Instagram account. It connects with Instagram's own login, no Facebook Page needed, and each account connects to a single store on Hellotext.
Which plans include it?
Every Hellotext plan.
Does AI answer at any hour?
Yes. The Playbooks answer your DMs at any hour, and your team can take over any conversation from the Inbox.
Can I send campaigns on Instagram?
No. Instagram lets you answer within 24 hours of the customer's last message, so campaigns to your whole base go out by WhatsApp, SMS and email.
Does it answer comments on my posts?
No, Hellotext answers direct messages. If someone DMs you from an ad, AI knows which ad they saw.
How do I know how much Instagram sells?
Each card and each button carries its own short link. Clicks and attributed sales show in the Instagram row of your channel reports.
Put your Instagram to sell and support.
Create your account, connect your Instagram and let AI answer your DMs.
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