Recover your abandoned carts with AI

A purchase left halfway: the customer added products to the cart and left without paying. According to Baymard Institute, it happens to 7 in 10 online carts.

A traditional reminder sends the same text to everyone. AI Cart Saver writes each message with the cart's products, the stock available, how they go together and your store's offers, and adjusts the tone and the offer to each customer.

Yes, the Cart Saver route, from the Starter plan. By default it waits 2 hours, checks whether the customer bought and, if not, sends them a fixed reminder; you can edit each step. While AI Cart Saver is on, it gets every cart.

WhatsApp, SMS, email, push, Instagram or your site's chat. For each customer it picks the available channel with the best results, and you can limit it to the channels you prefer.

The Playbook picks the send time for each customer, within each country's allowed hours. It doesn't write if the cart was already bought, if the products are no longer available or if the customer bought in the last 15 days, and it sends at most one message per customer every 7 days.

Yes. You can combine your store's offers with AI incentives of up to 5%, 10%, 15% or 20%, use only your promotions, use a coupon created in Hellotext or offer no discount. The AI only mentions a discount if your checkout accepts it.

The conversation continues on the same channel: the AI answers their questions and, if you turn it on, hands the case to your team when needed.

The Playbook report shows attributed revenue, recovery rate, average time to recovery, the message funnel and every customer's activity.

Yes. You need the appropriate consent. Proactive messages use approved templates and follow WhatsApp messaging windows, limits and policies. Meta fees are billed separately from your Hellotext plan.

It's available from the Grow plan, which includes 25 eCommerce Playbooks.