Property Collector
The AI asks for the details you chose, like their name or email, one at a time, and saves each answer to their profile.
No card to get started
It asks for the details you chose one at a time, in your order, and saves only what the customer answers.
If an email is missing its @ or domain, it asks again. It saves phones with your country's code.
Mark a detail as important and it asks for it first, before your other Playbooks answer, up to twice.
If the customer would rather not share it, it doesn't insist or ask again. The conversation notes it.
It asks in your other Playbooks' conversations, saves each answer to the customer's profile and hands the conversation back.
When an important detail is missing, it asks before the Playbook answers, in the tone you chose.
One detail per message. If the customer would rather not share it, it doesn't insist and the conversation notes it.
With the details settled, the Playbook that had the conversation answers what they asked.
Choose the details it asks for and which are important, its channels, its tone and who it hands off to. Then turn it on.
It asks in your AI Playbooks' conversations and after a yes to the Subscriber Booster. Each answer lands on your customer's profile, in Hellotext.
Available from the Grow plan, with 25 eCommerce Playbooks. See plans
FAQ
It's the Playbook that asks your customers, in the conversation, for the details you chose, one at a time, and saves each answer to their profile.
Only in conversations the customer started: it asks for the important details that are missing before your other Playbooks answer, the ones those Playbooks or the Subscriber Booster request, and the missing ones when the AI hands the conversation to your team.
Name, phone, email and your gender, company, number or text properties.
It asks for an important detail up to twice. If the customer would rather not share it, it doesn't ask again; if they ask why, it explains that it helps serve them better.
Phones in international format with your country's code, even when typed without it. Emails only with their @ and domain; if something's missing, it asks again.
No. It only asks in conversations the customer started and never opens one.
It's available from the Grow plan, which includes 25 eCommerce Playbooks.
Help Center
How to choose the details it asks for, mark the important ones and test it before turning it on.
Turn on your Property Collector and start filling in their profiles. No card needed to start.
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