Journey Builder
Choose what starts it and drag in its steps: messages, waits and conditions, on the channel you want.
No card to get started
With a subscription, an abandoned cart, an order, a birthday, a conversation or a form.
Messages, waits, conditions and properties on every plan; questions and assignments from Small.
Each message can go out at any time, wait for the morning or be dropped if it's night.
It sends on WhatsApp, SMS, Instagram, Messenger, email or your webchat. On WhatsApp, with templates Meta approves.
Start journeys with what your store shares with Hellotext, such as carts, orders and purchases. Connect your eCommerce in minutes with our setup assistant.
FAQ
It's the tool to design your own message journeys: you choose what starts them, drag in their steps and decide what's sent and when.
A subscription, a segment, a link click, a birthday, a visit or a purchase, an order, an abandoned cart, a conversation or a form. From the Grow plan, also your store's own events.
Send a message, wait, conditions, add to a property, jump and stop on every plan; ask a question and assign from Small, and external requests from Pro.
Not to write. You write each message, with tags such as the customer's name, tracked links and a coupon. When it ends, the journey returns the customer to the AI's routing.
WhatsApp, SMS, Instagram, Messenger, email or your webchat, whichever you've connected. On WhatsApp, new messages go through Meta's approval.
You choose: without limit, just once or a limited number of times.
Your Playbooks list shows its attributed revenue, its ROI, its conversion and its revenue per message.
Every plan, from Starter. Some steps need more: questions and assignments from Small, your store's events from Grow and external requests from Pro.
Help Center
How to choose what starts a journey, build its steps, save it and turn it on.
Connect your store and build your first journey. No card needed to start.
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